Hardware and Networking:
· Hardware Knowledge on multiple vendor end point products to troubleshoot & isolating hardware issues.
· Ability to install drivers and configure.
· Ability to provide physical support for mounting of DC HW, basic connectivity establishment.
· Ability to Install remote tools like Putty to establish connectivity between two devices.
· Ability to replace allowed HW components (such as HDD, memory)
· Ability to work with various assessment tools to identify the different hardware models available.
· Ability to test the compatibility of Image with the various hardware models available, where needed.
Windows Operating System:
· Support desktop technology and desktop applications in Windows environments, including remote access tools.
· Maintain Windows Desktop, VDI, laptop and thin client builds & deploy images on multiple desktops independently.
· Install, configure, and manage end point servers; help troubleshoot server issues on escalated client issues.
· Working knowledge on AD Users & Group administration, FSMO Roles, Site and Subnets
· Technical understanding of FRS Configuration / Troubleshooting
· Global Catalog Server, AD Group Policy
· Technical understanding of AD tools and resource kit tools, Software, service pack installation
· Install, configure, and manage multiple Client OS; Help troubleshoot client OS issues; Knowledge on various OS servicing tools like DISM, Sysprep etc.
· Ability to generalize and globalize the Image OS to standardize the Image being rolled out using SOP, Ability to install and configure client applications independently.
Exchange and Mobility Clients:
· Knowledge of exchange server, software, service pack installation, troubleshoot various server related issues, troubleshoot non-delivery reports (NDRs), tracking emails. Knowledge of mobility server/device
· Ability to configure multiple mailboxes.
· Ability configures rules and calendars, configure extended calendars.
· Ability to customize (such as signature, meeting)
Printer management:
· Ability to troubleshoot and manage service calls for printers & copiers locally and remotely.
Backup and Recovery:
· Technical understanding of native backup management tools & different types of backup
· Ability to fix independently at client end or in collaboration with application owners.
· Ability to understand and work with the various tools that perform Data Backup and restore.
· Ability to work with and troubleshoot multiple types of Data backup tools\Methods.
Audio, Video support:
· Understand the functionality of Audio, Video & conference devices.
· Ability to carry out SOP based troubleshooting (such as functionality of client software & services)
· Ability to work with supplier / OEM in fixing / upgrade if any.
End Point Security:
· Exposure to native and 3rd party antivirus management tools along with understanding of Virus definitions/signature update, etc.
· Basic Knowledge of data encryption, AV, DLP, desktop firewall, VPN, AD policies
· Ability to provide hands and feet support during application server troubleshooting (such as check Synchronization issues on server).
· Ability to Install Configure AV as per SOP
· Ability to test and troubleshoot issues related to including AV, SCCM client etc. in the image.
· Ability to understand the working and configuration of DLP, various VPN solutions.
· Ability to carry out basic administrative tasks (such as DB clean-up, Create policies)
· Ability to provide support for client end related issues.
Vendor co-ordination:
· Work closely with Vendor management team to keep track of all open IT vendor and OEM related issues, co-ordinate & work with vendors and OEM point of contacts on repair and maintenance of IT equipment.
Asset management:
· Maintain accurate asset management records & work closely with asset management team.
Incident management:
· Knowledge on incident management process & end to end co-ordination with incident management team for any end point related incidents.
· Work closely with incident management team to define best practices to timely detect incidents & report for reduced downtime.
Patch management:
· Knowledge on desktop patching process & the tools used for patching.
· Work closely with patch management team to test the patches before rollouts to avoid any service disruptions.
· Work closely with patch management team to define best practices to avoid end point patch failures & increase patching efficiency.
Please provide the below requested details:
Full Name:
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Email ID :
Total Experience :
Relevant Experience :
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Visa & Visa status:
Reason for job change:
Current salary :
Expected salary:
Any offer in hand :
Vaccination status:
Thank you for considering this opportunity. We look forward to hearing from you soon.
