JD for Onsite Deskside Support Services:

Hardware and Networking:

· Hardware Knowledge on multiple vendor end point products to troubleshoot & isolating hardware issues.

· Ability to install drivers and configure.

· Ability to provide physical support for mounting of DC HW, basic connectivity establishment.

· Ability to Install remote tools like Putty to establish connectivity between two devices.

· Ability to replace allowed HW components (such as HDD, memory)

· Ability to work with various assessment tools to identify the different hardware models available.

· Ability to test the compatibility of Image with the various hardware models available, where needed.

Windows Operating System:

· Support desktop technology and desktop applications in Windows environments, including remote access tools.

· Maintain Windows Desktop, VDI, laptop and thin client builds & deploy images on multiple desktops independently.

· Install, configure, and manage end point servers; help troubleshoot server issues on escalated client issues.

· Working knowledge on AD Users & Group administration, FSMO Roles, Site and Subnets

· Technical understanding of FRS Configuration / Troubleshooting

· Global Catalog Server, AD Group Policy

· Technical understanding of AD tools and resource kit tools, Software, service pack installation

· Install, configure, and manage multiple Client OS; Help troubleshoot client OS issues; Knowledge on various OS servicing tools like DISM, Sysprep etc.

· Ability to generalize and globalize the Image OS to standardize the Image being rolled out using SOP, Ability to install and configure client applications independently.

Exchange and Mobility Clients:

· Knowledge of exchange server, software, service pack installation, troubleshoot various server related issues, troubleshoot non-delivery reports (NDRs), tracking emails. Knowledge of mobility server/device

· Ability to configure multiple mailboxes.

· Ability configures rules and calendars, configure extended calendars.

· Ability to customize (such as signature, meeting)

Printer management:

· Ability to troubleshoot and manage service calls for printers & copiers locally and remotely.

Backup and Recovery:

· Technical understanding of native backup management tools & different types of backup

· Ability to fix independently at client end or in collaboration with application owners.

· Ability to understand and work with the various tools that perform Data Backup and restore.

· Ability to work with and troubleshoot multiple types of Data backup tools\Methods.

Audio, Video support:

· Understand the functionality of Audio, Video & conference devices.

· Ability to carry out SOP based troubleshooting (such as functionality of client software & services)

· Ability to work with supplier / OEM in fixing / upgrade if any.

End Point Security:

· Exposure to native and 3rd party antivirus management tools along with understanding of Virus definitions/signature update, etc.

· Basic Knowledge of data encryption, AV, DLP, desktop firewall, VPN, AD policies

· Ability to provide hands and feet support during application server troubleshooting (such as check Synchronization issues on server).

· Ability to Install Configure AV as per SOP

· Ability to test and troubleshoot issues related to including AV, SCCM client etc. in the image.

· Ability to understand the working and configuration of DLP, various VPN solutions.

· Ability to carry out basic administrative tasks (such as DB clean-up, Create policies)

· Ability to provide support for client end related issues.

Vendor co-ordination:

· Work closely with Vendor management team to keep track of all open IT vendor and OEM related issues, co-ordinate & work with vendors and OEM point of contacts on repair and maintenance of IT equipment.

Asset management:

· Maintain accurate asset management records & work closely with asset management team.

Incident management:

· Knowledge on incident management process & end to end co-ordination with incident management team for any end point related incidents.

· Work closely with incident management team to define best practices to timely detect incidents & report for reduced downtime.

Patch management:

· Knowledge on desktop patching process & the tools used for patching.

· Work closely with patch management team to test the patches before rollouts to avoid any service disruptions.

· Work closely with patch management team to define best practices to avoid end point patch failures & increase patching efficiency.

Please provide the below requested details:
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Thank you for considering this opportunity. We look forward to hearing from you soon.